March 25, 2021 – Clients recognized Ulmer & Berne LLP for its superior client service in BTI’s latest report – “BTI Client Service A-Team 2021: Survey of Law Firm Client Service Performance.” Facing new and difficult issues during the pandemic, clients reported to BTI that they rely on firms such as Ulmer that are committed to help and can quickly assess situations, mobilize resources swiftly, and deliver value for the dollar.
“Every day, our focus is on our clients, and we are very grateful that they value our personal service and commitment to helping them succeed,” said Scott P. Kadish, Managing Partner. “We pride ourselves on understanding our clients’ businesses and rapidly responding to their needs, and will continue to deliver the client-focused strategies they count on us to provide.”
For the past 20 years, BTI has published the definitive ranking of client service excellence for the corporate law firm market. The BTI Client Service A-Team is the gold standard for assessing how law firms stack up in client service delivery. It recognizes only law firms that clients consider as delivering the absolute best levels of client service.
BTI’s Client Service A-Team report is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. The report is the result of hundreds of in-depth interviews with top legal decision makers at the world’s most demanding clients.