Ulmer & Berne LLP is ranked in the top half of all firms in BTI Consulting Group’s 2018 Client Service A-Team survey. BTI reports that corporate counsel and legal decision makers from the world’s leading organizations recognize Ulmer’s outstanding performance in client service.
For the past 17 years, BTI has published the definitive ranking of client service excellence for the corporate law firm market. BTI’s focus is on which law firms legal decision makers recognize for delivering the absolute best levels of client service. The BTI Client Service A-Team is the gold standard to assess how law firms honestly stack up in client service delivery.
According to BTI’s in-depth research, corporate counsel ranked Ulmer high in 15 key areas that drive superior client relationships. These areas include:
- Commitment to Help
- Client Focus
- Understanding the Client’s Business
- Providing Value for the Dollar
- Legal Skills
- Quality Products
- Meeting Core Scope
- Keeping Clients Informed
- Breadth of Services
- Helping to Advise on Business Issues
- Regional Reputation
- Unprompted Communication
- Bringing Together Resources
- Anticipating Clients’ Needs
- Innovative Approach
“Our primary goal is to deliver the highest level of service to our clients on a consistent basis,” stated Scott P. Kadish, Ulmer’s Managing Partner. ”We pride ourselves on making each client feel like they’re our only client and this recognition is particularly gratifying since it is based on their feedback.”
The rankings of law firms recognized in the BTI Client Service A-Team 2018 are the end result of 350 in-depth interviews with legal decision makers at the world’s leading organizations. These are the law firms clients name as reinventing how legal services are delivered.