Credit and Collections Manager

We are currently seeking a Credit and Collections Manager as part of the Accounting team in our downtown Cleveland office. The Credit and Collections Manager is primarily responsible for ensuring the accurate and timely collection of accounts and cash receipts applications. Responsibilities include the daily functions of the firm-wide collections efforts, including conducting credit reviews for new and existing clients; inventory review and consultation with attorneys on payment status and efforts; contacting clients regarding payment; coordinating collection efforts with the and other collections staff; developing and preparing inventory (AR and WIP) related reports; maintaining validity and functionality of firm collection software and others as needed; analyzing inventory trends and providing forecasting and other analytics to provide recommendations to management. The position must develop strong collaborative relationships with attorneys.

Essential Functions:


Bachelor’s degree in Business with a minimum of 5 years’ experience in dedicated billing, collections, or account management. Associates degree acceptable if able to demonstrate comparable experience and skill. Six or more years’ supervisory experience preferred. Experience working in a law firm or service industry is strongly preferred.

Must possess strong negotiation and relationship management skills; able to think critically and solve problems. Provide excellent customer service and have strong communication skills.

Must possess strong technical analysis skills and Excel capabilities. Must have working knowledge of automated accounting systems and knowledge of systems such as Aderant and/or Elite preferred.

Ulmer & Berne offers an outstanding benefit package which includes: medical/dental, 401(k) with employer contribution, life insurance, short and long term disability plans, transportation fringe benefit program, and a generous paid time off policy.

Interested candidates should submit a cover letter, resume, and salary requirements to the attention Human Resources at Ulmer & Berne LLP; 1660 West 2nd Street; Suite 1100; Cleveland, OH 44113 or via email to

Equal Opportunity Employer